The challenge of any healthcare organization is the ability to deal with data that is doubling every year, said Lior Blik, CIO of Hoboken University Medical Center and president and CEO of NIT Connect. Not only do organizations need to store data, but they require appropriate and rapid searching capabilities, he said. With mobility of clinicians and non-clinicians within and without the healthcare system also growing, document collaboration and communication must also be managed. That requires providing the appropriate security with minimal barriers for users accessing document management applications, Blik said.
Three Trends To Watch
Lior Blik, CIO of Hoboken University Medical Center and president and CEO of NIT Connect, identified three trends that will continue to grow in 2009:
1. OUTSOURCING: Hosted applications using Web technologies, versus in-house or licensed applications, are taking over the market, thanks to reduced labor costs and the level of knowledge a healthcare system is required to have to manage the application.
2. ACCESS: With mobility among users increasing in the healthcare industry, remote access to documents is critical.
3. EXPANSION: More intelligence is required in the management features of the document management applications to manage storage resources and systems, and thereby reduce costs.
VENDOR SHOWCASE
3M Health Information Systems
3M ChartView Software
3M ChartScan Software
3M document management and imaging solutions enable your providers to create, edit and sign patient documentation in a single session, and help your organization manage chart deficiencies, expedite chart completion, reduce reliance on paper, handle hybrid records and increase productivity.
Contact: Shawn Lamphear, 800.367.2447, 3MhisSales@mmm.com
Anoto
Digital Pen and Paper
Anoto Digital Pen and Paper enables healthcare staff digital capture, transfer and processing of handwritten text, drawings, physian signatures – all with pen and paper. It offers healthcare organizations a better way to manage their handwritten forms that can be captured electronically.
Contact: Valerie Harding, 617.536.8887, vharding@recommunication.com,
mgalvin@anoto.com
Cabinet NG
CNG-SAFE
CNG-SAFE is an easy-to-use automated document management solution for medical practices. Healthcare organizations use CNG-SAFE to transform their paper-based system into a streamlined electronic patient chart system that integrates with their existing practice management system to boost productivity.
Contact: Jon Clark, 256.258.0460, jclark@cabinetng.com
CareMedic Systems
ImageAR Document Management
CareMedic’s ImageAR Document Management offers integrated functionality to accommodate both front-end and back-office document management for patient registration documentation as well as billing, claims and remittance-related data and correspondence.
Contact: Jose Miranda, 800.508.8494, products@caremedic.com
Cerner
ProVision Document Imaging
Cerner ProVision Document Imaging helps capture, store, retrieve and view images of paper-based information, delivering significant cost savings, enhanced efficiency and improved safety.
Contact: Jeff Mueller, 816.201.2817, jmueller@cerner.com
DB Technology
Enterprise RAS
Enterprise RAS is designed to reduce costs within hospitals by automating the various paper processes by capturing and organizing information into easily accessible electronic folders and providing stakeholders with a return on investment within a 3-6 month period.
Contact: Rod Neaveill, 800.760.4096, ext. 119, info@dbtech.com
eBridge Solutions
eBridge Solutions Document Management
eBridge Solutions is a Web-based document management company that lets users scan, store and retrieve paper files – effectively reducing costs, saving time, increasing employee productivity, improving compliance and disaster recovery plans, and eliminating the need for extra storage space.
Contact: Leslie Haywood, 813.849.6067, lhaywood@ebridge-solutions.com
Eclipsys
Knowledge-Based Charting
Sunrise Knowledge-Based Charting is an interdisciplinary, pre-configured clinical documentation solution designed to transform practice at the point of care by integrating evidence-based knowledge into daily clinical processes to facilitate clinical standardization and better information sharing among clinicians and other healthcare workers.
Contact: 800.869.8300
Innovative Card Scanning
ScanSharp software/DocketPORT scanners
Innovative Card Scanning is the leading developer of customized scanning solutions designed by physicians for physicians. The company offers a complete line of DocketPort scanners and leading-edge ScanSharp scanning software that easily integrate into PM or EHR systems.
Contact: Kevin McCasland, 800.291.1471, ext. 801, kevinm@scansharp.com
KnowledgeLake
KnowledgeLake Capture Suite
KnowledgeLake Capture Suite is a high-volume, production-level capture system designed for scanning, indexing and saving documents to SharePoint or other centralized repository. It lets corporate headquarters and branch office users easily archive documents.
Contact: Birgit Spears, 888.898.0555, Birgit.spears@knowledgelake.com
McKesson
Horizon Patient Folder
Horizon Patient Folder is a document-imaging system that gives physicians, HIM personnel and other caregivers anytime, anywhere access to review, analyze, code and complete electronic charts in their electronic medical records system, further streamlining clinical and HIM workflow.
Contact: Jessica Berens, 404.338.3229, jessica.berens@mckesson.com
MedPlus
ChartMaxx
ChartMaxx is an enterprise-wide electronic patient record solution built on a document management and imaging foundation that enhances performance by improving patient care and maximizing business results through the efficient collection, access and use of clinical, financial and administrative information.
Contact: 513.229.5500, marketing@medplus.com
MedSynergies
MedSynergies’ Document Management
MedSynergies Document Management offers an effective tool to reduce storage space and, more importantly, provide unlimited access by approved users at any point in the resolution process, leading to more efficient A/R management.
Contact: Clayton Harbeck, 888.275.9410, info@medsynergies.com
Medversant Technologies, LLC
OneSource
Medversant is a pioneer in healthcare IT, changing the paradigm on how provider information is used to dramatically improve processes across the entire spectrum of the healthcare industry.
Contact: Jennifer Schaab, 213.291.6139, cvo@medversant.com
MRO Corp.
ROI Online
As a Web-based solution allowing healthcare organizations to efficiently manage release-of-information requests through a shared service model that integrates with daily workflow processes, ROI Online includes a correspondence management system that provides a full suite of management reports and enables users and their requesters to check the status of a request at any time online.
Contact: 888.252.4146, sales@mrocorp.com
Ricoh Americas
DocumentMall.com
Software as a Service DocumentMall is an online repository offering secure document management featuring storage and collaboration. Designed to share documents more quickly and efficiently, DocumentMall helps expedite insurance claims, reduce shipping costs between offices, and improve patient records management.
Contact: Chuck Mitchell, 850.525.0017, chuck.mitchell@ricoh-usa.com
Siemens Medical Solutions
Soarian Enterprise Document Management
Part of the Soarian EDM product family, Soarian HIM consolidates functions including deficiency analysis and completion, coding management, release of information and forms management, into a single infrastructure.
Contact: Denise Dunyak, 610.219.9530, denise.dunyak@siemens.com
Xerox
Xerox DocuShare
Xerox DocuShare is a leading enterprise content management platform, known for its ease of use and affordability. Thousands of customers worldwide rely on DocuShare to quickly create, digitize, collaborate, archive, automate and manage their business-critical documents, policies and procedures.
Contact: DocuShare Sales Hotline, 800.735.7749, www.docushare.com.
USER REVIEWS
“Horizon Patient Folder transformed our workflow processes increasing efficiency, productivity and physician satisfaction. We were able to decrease our supply expense, reallocate staff and decrease discharge not final billed. I don’t know how we functioned in the paper world!” Lesson learned: “Workflow can be hard to manage and understand.”Jean Ward, RHIA, director, Health Information Services, Methodist Medical Center. “Hospital personnel thought the transition from paper to electronic was a well-organized process that fostered open communication and enhanced customer service.” Lesson learned: “We found the interfaces to be challenging and learned that you can never do enough testing.” Jamie McDonough, HIM director, Jameson Health System.
“Encompass PM is a user-friendly innovative system that generates Web-based capabilities of provider data management and credentialing verification. ... It has various audit/reporting functions, in addition to online provider application with electronic submission and complete image management.” Lesson learned: “Customer expectations were difficult to achieve initially as a result of staffing changes at Medversant Technologies; however, the overall level of customer service and leadership has tremendously improved. Significant changes have been made to the quality of data along with consistent processes being implemented in regards to customer focus.” Kelly Talbot, HTPN, physician relations representative, Transplant Associates at Baylor.
“Since deploying the comprehensive SharePoint solution combined with KnowledgeLake services, we implemented an extraordinarily cost-effective program that changed the way we do business. IBH has grown by 200 percent in its operations, and that growth has been easily managed by just two people.” Lesson learned: “At IBH, we used paper-based systems, causing backlogs of 800 to 1,000 claims. It filled hundreds of file cabinets with patient charts, and claim processing took far too long. We learned that with the adoption of Microsoft SharePoint Server and KnowledgeLake, we could double our operations with only two people. Original source documents now can be accessed electronically in seconds, rather than in hours. Customer service has improved and productivity has soared.” Ed Bosanac, Office of the President, Integrated Behavioral Health. In addition to improvements in delinquency rates as well as discharge not final billed, we also saw an increase in customer satisfaction in terms of being able to have charts available online, whenever and wherever needed (Siemens).”
Lesson learned: “The initial reaction to eHIM was negative because of the uncertainty of changing from a paper based medical record to an electronic version.”
Gloria Sharon, Director HIM, Wyoming Valley Health Care System. “RAS implements quickly with minimal training, which allows you have immediate information across all areas that have access and the support even after seven (7) years is still exceptional.”
Lesson learned: “Make sure you involve all departments and do an assessment to make sure you do not miss anything.”
Sarah Longest, CIO, Grenada Lakes Medical Center.