Jordan Hospital, a not-for-profit hospital in Plymouth, Mass., has installed a new denials management tool and is now using a complete revenue cycle solution product suite in its business office.
The hospital is an affiliate of Jordan Health Systems, a not-for-profit corporation that includes Cranberry Hospice, Jordan Health and Wellness Center and Affiliated Medical Practice of Jordan Hospital, the hospital's physician group.
The hospital recently implemented InSight Denials, the denials management product from Murfreesboro, Tenn.-based ClaimTrust, and is now using the company's full product suite.
"We plan to improve our workflow by eliminating several manual processes," said Janet Wright, director of patient accounts at Jordan Hospital. "This tool gives us the real-time data we need while providing integrated workflow functions to not only fix our denials but also prevent them from happening again."
Wright said ClaimTrust's medical necessity, compliance and claims editing products have added value to Jordan's revenue cycle management process.
ClaimTrust focuses exclusively on hospital revenue cycle tools. The company's InSight Revenue Cycle Solution is a Web-based, hosted product suite, while InSight Denials is designed to analyze, track and trend denial data to uncover the root causes leading to denials and provide best practices to fix them.
"Jordan Hospital is one of a growing number of our clients that is taking advantage of using our suite of tools together in order to get a whole new level of value for their revenue cycle," said Joe Ferro, ClaimTrust's president and chief executive officer, in a statement.