Patient Engagement

Children's Hospital of Wisconsin is using technology to extend human relationships, says Director of Digital Health & Experience Christopher Neuharth.

Technology can serve as an extension of the way to know patients and care for them, according to Karen Appelbaum, director at Providence St. Joseph Health.

Most adults say it's important their provider offer programs and resources, but they don't want it through patient portals.

Dr. Robert Louis, director at Hoag, and Danielle Collins, chief experience officer at EMPOWER360, discuss how virtual reality technology is being used to empower patients to become a member of their own healthcare team.

Kristen Valdes, founder and CEO of b.well Connected Health, discusses the value of having disparate health data - clinical, financial, biometric, genomic, social determinant and more - aggregated in one accessible place.

Hanger Clinic Director of Patient Experience Carrie Davis shares her own patient experience and the challenges and rewards of implementing more compassionate care.

When providers understand and document patients' values and wishes, they can more effectively collaborate with them on their journey, says Dr. Silvia Perez-Protto, medical director of End of Life Center at the Cleveland Clinic.

Healthcare organizations are looking to other industries to help solve patient experience and consumerization issues - that is just one of the observations MobiHealthNews Editor in Chief Jonah Comstock shares from the Patient Experience Summit 2019.

Cleveland Clinic Chief Experience Officer Dr. Adrienne Boissy says patient experience is becoming a priority at healthcare organizations and sees an evolution on the horizon.

Clinicians are feeling better about the care they deliver and how they communicate with patients, thanks to communication and empathy workshops, finds Steven Kaplan, MD, associate chief medical officer at NewYork-Presbyterian Hospital.