Merikay H. Tillman is founder of COACH MKay Companies, LLC in Greensboro, N.C., and a member of the National Society of Certified Healthcare Business Consultants.
When healthcare leaders do not clearly set direction, define performance expectations, create a patient focus and demonstrate clear and visible practice values and ethics, physicians and other employees are likely to invent their own ideas as to what needs to be done and how to accomplish it.
Some of us thrive on change; others resist it, run from it or are paralyzed by it. Change is the one thing constant in our world generally, and of course, in healthcare. How can you inspire your team to create catalysts for change who will separate your organization from the pack?