Strategic Planning
Insurers need to project the future cost of delayed elective procedures and total expenses of COVID-19 care.
Insurers will be issuing a total of about $2.7 billion in refunds, estimates the Kaiser Family Foundation.
Patients want access to everything, according to focus groups interviewed by the Pew Charitable Trusts.
Both the airline and the hospital system need to develop trust to be able to say, "It's safe to come back."
From delaying care to avoiding urgent care and walk-in clinics, consumer behavior is changing as the pandemic continues.
Despite budgetary strains from the COVID-19 pandemic, a new report predicts regulatory requirements and medical-service spending growth will benefit electronic health record vendors in the years to come.
By the end of March, 33% of behavioral health claims for Optum members were for a telehealth visit, compared to 2% prior to COVID-19.
Insurers get a one-week extension to finalize 2021 exchange plan applications, giving them time to analyze the effect of COVID-19 in setting premiums.
By incorporating referrals into a physicians' EHR and creating a focused group of specialists, the shift to value is made that much easier.
Consumer-centric digital services could become the new norm, according to CEO and President Larry Merlo.