Strategic Planning
Case study: Revised paper statements and new digital patient portal drove a 38% improvement in self-pay collections, a 21% reduction in cost-per-dollar collected and patient satisfaction rose from 28% to more than 50%.
Sentara Health VP and CISO Dan Bowden talks how the hospital is preparing for consumerism and value-based care by building apps and tools in the cloud.
Yelp reviews could help bridge a knowledge gap, and also help providers hone in on new focus areas to improve patient care, study says.
Proposed changes include rate range flexibility and adding new delivery models such as telehealth.
A trio of wildfires has devoured tens of thousands of acres in California, killing at least 29 people.
Healthcare currently ranks below the computing and electronics industry worldwide, but that's likely to change over the next couple of years.
Geisinger has appointed Dr. Jaewon Ryu as interim president and CEO of Geisinger, effective December 1.
Most providers are tracking patient leakage in-house through their EHRs, but many aren't fully satisfied with the results.
Quorum ended the first nine months of 2018 with a net loss of $179.5 million, compared to an $87.4 million net loss in the same period last year.
A simple message, buy-in from leadership and stakeholders, and respect for the consumer are all components of a successful brand strategy.