Hospital/physician relations
HCA's bet on walk-in clinics in a bustling metropolitan area is the latest evidence of the urgent need to improve and diversify the customer experience.
Characterizing patients as non-compliant has long been an excuse for physicians not fully engaging people, but that needs to change. Patient engagement activities are increasingly important, as practices get more involved in value-based care models such as accountable care organizations.
Eight family-physician-related groups, including the American Academy of Family Physicians, have formed Family Medicine for America's Health, a coalition to improve the public perception of what they do and advance their interests through state and federal policies.
At the behest of affected patients and providers, Intermountain Healthcare decided to build what it calls a Personalized Care Clinic, an initiative that has the look of a patient-centered medical home, but offers services for a specific patient demographic facing complex, ongoing medical issues.
Two major healthcare organizations in eastern Massachusetts are joining to build a new health system, creating what they term a "unique model" intended to improve care coordination and enhance the affordability of care.
The offical transition to the ICD-10 coding set takes place next October (or so we hope). Many providers have already spent a good deal of money preparing for the inevitable, but even so, you need to make certain that select ICD-10 costs are included in your 2015 budget.
Operating costs, ICD-10, keeping pace with new technologies and surviving in a world of changing payment models -- those are just some of the challenges of running a modern medical practice.
Physician practices have the lowest revenue growth in the healthcare industry. When every dollar counts, anything from a lost referral to a bad online review can impact profitability. Here are some common revenue leaks and tips on plugging them.
The "consumerization" of healthcare is helping to shape trends in healthcare real estate by contributing to significantly less hospital usage in certain regions of the United States.
The emergence of digital and retail health is a clarion call for hospitals and medical practices to innovate and improve the patient experience. However, providers could lose patients to retail companies if the seeds sown by the likes of CVS, Walgreens and Walmart take root.