A medical call management system that tracks, routes and archives after-hours patient calls can flag specific types of calls as potentially billable, and could provide a new revenue stream for physicians.
Acumantra Solutions Inc., a developer of web-based software, has recently launched the On Call Central system, which utilizes an automated voice messaging system to prioritize, document, route and return patient calls.
The company claims this eliminates the "middleman" risk and communication breakdowns associated with traditional physician answering services, while improving patient callback times and overall continuity of care.
"[This] has the potential to significantly reduce physician risk and we anticipate this technology becoming an integral part of standard practice management software solutions," said Sidney VanNess, Acumantra's president and CEO.
The Web-based system allows practices to create an after-hours answering system or a multi-physician call management solution with pre-defined routing logic.
VanNess said users could set up device preferences and communicate via broadcast message with all or part of an on-call physician group, and that practice administrators could set up an entire monthly call schedule in minutes.