Patient Engagement
Laura Cooley, editor in chief of Journal of Patient Experience, said overcoming trepidation about artificial intelligence is key to unlocking potential use cases for the patient experience.
The company is adding new products treating a range of issues, including HIV, hypertension and behavioral health.
About 103,000 beneficiaries may have been impacted by the creation of fraudulent Medicare.gov accounts.
Data gives insights but that information works best when it can be seen by a customer service representative during a patient interaction, says Casey Williams, senior VP of patient engagement at RevSpring.
HIMSS25
When talking on the phone with a patient, customer service reps are able to see the individual's financial experience for a more well-informed discussion about payment options, says RevSpring President Nicole Rogas.
HIMSS25
Kyruus Health's AI-powered tool simplifies the search for the 70% of patients who are looking online for care and the 50% who are deciding between three or more sources, says Senior Director of Clinical Services Gen Conlin.
Ninety-two percent of GLP-1 prescriptions could have been filled at a lower price, study finds.