Patient Engagement

Residents and fellows are being taught through precise, right-to-the-point responses built by algorithms, says Dr. R. Ryan Sadeghian, pediatrician and University of Toledo CMIO.

Kaiser says most of the complaints arose in the aftermath of the COVID-19 pandemic, when care needs were surging.

Revenue cycle teams are able to resolve billing inquiries faster through an automated AI call center.

Banner Health's "Text the CEO" for patients to give direct feedback to executives started as a pilot in 2021 and has expanded to 125 locations, says Amy Adashek-Pinn, senior digital product manager.

An unauthorized third party gained access to the system's network and obtained copies of certain data.

Health systems need to change the care model for chronic illnesses that affect 80% of people nationwide, says Dan Shields, CEO of digital medicine at Ochsner Health.

HIMSS mission is more about people than technology and its vision and mentors have helped her grow, says 2025 Changemaker Award recipient Surya Shenoy, regional clinical informatics consultant at Kaiser Permanente.

The question is how to leverage technology to make healthcare more accessible to everyone, says Keisuke Nakagawa, UC San Diego Health's director of strategic impact and a 2025 HIMSS Changemaker Award recipient.

The partnership's first two centers will offer medical care, lifestyle counseling and care coordination.

Healthcare organizations need to increase revenue while cutting expenses and find ways to personalize the patient experience.