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Laura Cooley, editor in chief of Journal of Patient Experience, said overcoming trepidation about artificial intelligence is key to unlocking potential use cases for the patient experience.
Dr. Lukasz Kowalczyk, CEO of Soothien HealthTech Advisory and a gastroenterologist, says artificial intelligence buy-in starts with leadership, particularly when it comes to messaging the benefits of the technology with staff.
Healthcare leaders from a number of institutions converged on Brooklyn to discuss the latest advancements in artificial intelligence, from data governance to advanced agentic models.
Primary care doctors face a low rate of pay compared to specialties and they also have difficulty collecting that rate, says Mark Newman, founder and CEO of Nomi Health.
Mike Reagin joined the health system senior leadership team last year in the newly created role of executive vice president, chief technology officer and has been implementing his vision for innovation in "small doses."
RhythmX AI reduces the amount of time providers spend on chart search and review, which allows them to focus on health needs such as the social determinants and chronic conditions of patients who live in a state that has the third highest poverty rate in the nation, says Lori Walker, CMIO of Presbyterian Healthcare Services in New Mexico.
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The app store model in healthcare will return to the former and more appropriate best-of-breed model when interoperability is solved and clinicians have access to solutions that are integrated into the EHR, says Red Rover Health CEO John Orosco.
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The agentic AI platform works with EHR data to provide insights in care resource management, says Philipp von Gilsa, CEO of kontakt.io.
Data gives insights but that information works best when it can be seen by a customer service representative during a patient interaction, says Casey Williams, senior VP of patient engagement at RevSpring.
In the mid revenue cycle, AI makes more accurate and efficient decisions, ensuring hospitals get reimbursed the amount they're owed, says William Chan, cofounder and CEO of Iodine Software.