The Centers for Medicare & Medicaid Services has launched its fifth annual healthcare provider satisfaction survey for Medicare fee-for-service contractors who process and pay more than $370 billion in Medicare claims each year.
CMS is sending the 2010 survey to approximately 30,000 randomly selected providers, including physicians and other healthcare practitioners, suppliers and institutional facilities that serve Medicare beneficiaries. Those selected to participate in this year’s survey will be notified starting this month.
The Medicare Contractor Provider Satisfaction Survey offers Medicare FFS providers an opportunity to give feedback on their satisfaction, attitudes, perceptions and opinions about the services provided by their respective contractors.
Survey questions focus on seven key business functions of the provider-contractor relationship: Provider inquiries, provider outreach and education, claims processing, appeals, provider enrollment, medical review and provider audit and reimbursement.
Selected providers can access and complete the survey on the Internet via a secure Web site. Responses can also be submitted via mail, fax and telephone.
The MCPSS is a result of the Medicare Prescription Drug, Improvement and Modernization Act of 2003, which mandated CMS to develop contract performance requirements, including a measurement of healthcare provider satisfaction with Medicare contractors.
The MCPSS enables CMS officials to hear provider concerns, monitor trends, improve contractor oversight and increase the efficiency of the Medicare program. A summary report will be released on the CMS Web site this summer.