The Centers for Medicare & Medicaid Services is urging healthcare providers to quickly complete its latest annual survey measuring their satisfaction with the contractors who process Medicare fee-for-service claims, including Medicare administrative contractors.
Medicare FFS contractors are responsible for executing the daily operational aspects of the Original Medicare program by processing claims and performing other related business functions that support regular daily interactions with Medicare FFS providers.
The Medicare Contractor Provider Satisfaction Survey (MCPSS) is designed to collect quantifiable data on provider/supplier satisfaction with the performance of Medicare FFS contractors. The survey is a requirement of the Medicare Prescription Drug, Improvement and Modernization Act of 2003.
The survey questions focus on seven key business functions provided by the Medicare FFS contractors: Provider Inquiries, Provider Outreach & Education, Claims Processing, Appeals, Provider Enrollment, Medical Review, and Provider Audit & Reimbursement.
The goals of the MCPSS are to provide feedback from providers to FFS Medicare contractors so they may implement process improvement initiatives and establish a uniform measure of provider satisfaction with contractor performance.
About 30,000 providers were randomly selected early this year to participate in the voluntary survey. The random sample includes participants from the following provider and supplier types:
- Hospitals and In-patient Clinics
- Skilled Nursing Facilities
- Rural Health Clinics
- End Stage Renal Disease Clinics
- Other provider groups participating in Medicare Part A, (e.g., Federally Qualified Healthcare Centers, Community Mental Health Clinics, Comprehensive Outpatient Rehabilitation Facilities)
- Home Health Agencies and Hospice Facilities
- Physicians
- Ambulance Service Providers
- Licensed Practitioners, Registered Nurses, Physician Assistants
- Other provider groups participating in Medicare Part B, (e.g., Immunization or Radiation Centers, Pain Management Centers)
- Suppliers of Durable Medical Equipment, Prosthetics, Orthotics, and Supplies