LONG BEACH, CA – When Marina Medical Billing Service, Inc., an emergency medical billing company based in Cerritos, Calif., considered purchasing an electronic document managing solution (EDMS) from Laserfiche, the company wanted to make sure they were getting a reliable product.
MMBS provided Laserfiche with a test case encompassing twice the highest load forecast for their coming growth cycle, a project of some 60 million pages. The test would involve 200 users logged into the system at the same time, processing 100,000 documents a day, performing 1,200 reads per second, with a write performance equal to 255 pages a minute.
“They even came in and literally pulled the plug out of the wall to see what would happen,” said Mauricio Pinto, director of healthcare solutions at Laserfiche. “They wanted to make sure.”
Pinto says Laserfiche’s document management solution can cut three to five days off the process for submitting explanation of benefits, or EOBs. Whereas emergency departments once had to copy and send all documents to a billing company to be processed and coded, Laserfiche’s EDMS allows hospitals to scan and send documents electronically to billing agencies like Marina, which in turn can use the EDMS to process and code EOBs at a much faster rate.
Based on the test demonstration, Marina signed a contract with Laserfiche.
“We are committed to implementing the best technology has to offer to ensure that we provide superior billing service to our clients,” said company founder and president Marsha Besley in a press release.
Pinto sees document management as a necessary and overlooked segment of the healthcare IT equation. Many healthcare providers, he said, focused first on adopting electronic medical records and practice management systems, and are only now realizing they need a solution to process internally and externally generated documents, including paper, e-mail and images.
“Document management isn’t scanning – it’s what you do with an image after it has been scanned,” he said.