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Personalizing the healthcare billing experience

As patients continue to struggle with medical debt, how can providers provide support along the patient journey for a better billing experience?
By | 10:00 AM
Person looking over medical forms with a calculator and laptop

Photo: PixelsEffect/Getty Images

A negative billing experience can cause patients to lose trust in a provider. Michael Axt, Chief Member Empowerment Officer for Zelis, talks about enabling the patient financial experience from initially shopping for services to post-service financial responsibility.