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By Beth Jones Sanborn | 12:10 pm | May 11, 2016
Instead of slashing jobs to cut costs and increase profits, hospitals should focus on delivering high-quality customer experiences to widen their margins. That's the word from a new study released by Accenture, which shows that hospitals who delivered superior customer experiences increased their net margins by 50 percent over average-performing facilities.
By Jeff Lagasse | 11:41 am | May 11, 2016
Walgreens is teaming up with Mental Health America, a nonprofit focused on the needs of those struggling with mental health issues, to launch a new initiative to increase mental health screenings and tie patients with more telehealth services.
By Henry Powderly | 11:07 am | May 11, 2016
While public rankings from the Centers for Medicare and Medicaid Services, and industry ones from groups like Leapfrog and Healthgrades, have raised awareness of hospital shortcomings in patient safety, and new report claims these programs fail themselves to stand up to scientific scrutiny.
By Jeff Lagasse | 05:09 pm | May 10, 2016
An extra $73 billion was spent between 2010 and 2012 on brand name medications, according to a new study by JAMA Internal Medicine, and the practice of therapeutic substitution could help to drive down those costs, a new study suggests.
By Jeff Lagasse | 04:50 pm | May 10, 2016
iVantage Health Analytics on Monday named its top 100 critical access hospitals and the top 100 rural and community hospitals in the nation for their high scores in terms of patient satisfaction and financial stability.
By Jeff Lagasse | 04:41 pm | May 10, 2016
In addition to faring well in terms of patient satisfaction, the hospitals are also operating on firm financial ground.
By Jeff Lagasse | 04:40 pm | May 10, 2016
While may rural hospitals are closing, some facilities are excelling at care and finances alike.
By Beth Jones Sanborn | 03:22 pm | May 10, 2016
When Leapfrog released their Spring 2016 patient safety grades recently, 15 hospitals got slapped with a very public 'F' grade casting a spotlight on them that no institution wants. But with more patients weighing public hospital grades, experts, as well as a few hospitals which have faced down bad grades, say denial is the last thing a poorly marked hospital should do.
By Susan Morse | 01:57 pm | May 10, 2016
The Office of the Pennsylvania Attorney General and the Federal Trade Commission said they are reviewing their options after a U.S. District Court ruled against their request to block a merger between PinnacleHealth and Penn State Health Milton S. Hershey Medical Center.
By Susan Morse | 11:21 am | May 10, 2016
The Centers for Medicare and Medicaid Services is lifting former restrictions and will allow the struggling Affordable Care Act co-ops to obtain needed private capital.