Billing and Collections

When talking on the phone with a patient, customer service reps are able to see the individual's financial experience for a more well-informed discussion about payment options, says RevSpring President Nicole Rogas.

Sandra Johnson, senior vice president of client services at CliniComp, said artificial intelligence is being used to boost administrative functions and make billing faster and easier.

Providers have partially offset a lower patient collection rate by improving POS collections and collection on bad debt.

The group says its action aims to protect consumers from predatory practices that can lead to inflated healthcare costs.

Give patients the financial options that empower them to take charge of their own health, says Beto Casellas of Synchrony.

CMS has directed that over $4 million in monetary relief be paid to consumers or providers.

Half of adults who challenged coverage denials reported success in getting some or all denied services approved, survey shows.

Improvement is all about the cash flow and getting it right the first time, says Ronnie Simpson.