Operations

The ideal prescription for hospitals wanting to reduce their pharmaceutical costs could be tighter controls and staying on top of shortages.

Following an "industrial model of care," New York's Westmed Medical Group analyzes data from more than 2,200 processes and procedures to drive accountability and results. This has led to 15-fold growth and $285 million in annual revenue.

There are at least 30 ways to grow patient satisfaction at your healthcare facility, but 10 key service standards should do the trick.

The Lean process improvement philosophy can bring significant cultural change to a healthcare organization, if there is strong support from the C-suite. But what happens when a Lean-supporting CEO departs? Here is a cautionary tale.

Employment and buyout agreements are usually referred to as "governance documents" for physician practices, and there are more than just these two. But do medical practices really need such documents?

The hospital merger wave may have slowed down a bit, but for health systems facing financial challenges and looking to evolve clinically, it's still an option for consideration.

A new leader is taking the helm of the nation's oldest hospital, in a health system trying to bring emerging therapies and adapt new payment models.

Operating costs, ICD-10, keeping pace with new technologies and surviving in a world of changing payment models -- those are just some of the challenges of running a modern medical practice.

Physician practices have the lowest revenue growth in the healthcare industry. When every dollar counts, anything from a lost referral to a bad online review can impact profitability. Here are some common revenue leaks and tips on plugging them.

The most successful hospital supply chain leaders are changing the usual conversations with clinical and administrative leaders into more meaningful collaboration by offering new, actionable insights through the use of business analytics.