Patient Engagement

For hospitals and health systems to best foster a culture where patient experience is valued, they must include one key component: a positive experience for caregivers, says Sue Murphy, chief experience officer at UChicago Medicine.

Patients age 60 and over used the portal less than younger patients, and African Americans used the portal less than white patients.

Machines and humans work best together, says Etsimo CEO Thomas Grandell, whose platform can help increase patient empathy by freeing up doctors' time, while ensuring patients stay healthier longer.

Many hospitals are doing a heroic job with limited resources, but those are often not sustainable without major changes, says Aaron Miri, CIO of UT Health Austin and Dell Medical School.

Costs for two- and four-person families rose despite overall premiums being relatively flat compared to last year.

We need to look at other ways to treat patients' pain without exposing them to high-risk medications, says Dr. James Hellewell, medical director of Care Transformation Information Systems at Intermountain.

Jan E. Larsson, SVP at Cambio Healthcare Systems, says the maturity of the Nordic healthcare model means that the time is ripe to focus on predictive care, while lowering the costs to patients and improving efficiency for providers.

GE Healthcare's new Edison platform will improve workflow, clinical insight and patient satisfaction, claims Karley Yoder, senior director of product, Edison AI.

Dubbed Clover Therapeutics, the unit's first project will be a partnership with Genentech targeting ocular diseases among senior populations.

Most respondents said they want to prioritize the consumer experience, especially those in highly competitive markets.