Patient Engagement

Powered by American Well, AnywhereCare app is intended for non-emergency ailments such as sore throats and respiratory illnesses.

The average time a person waits for a doctor is 18 minutes, 35 seconds, down a minute from last year, group says.

It seems 24 days is the new average to schedule a "new patient" appointment, with Boston seeing longest average delay, results show.

Millennials are more open, accepting of doctors authority; GenXers mistrustful and somewhat disengaged; Baby boomers the least healthy, study says.

Geisinger, others revamp bills to make them easier to understand and no longer a source of frustration.

GOP plans to expand their use could expand competition among those who manage these accounts, experts say.

Humana, Cigna fix image problem for statements that once did more to confuse than inform consumers.

By choosing to take on some concierge clients and maintaining other clients who access their care through traditional insurance, doctors say they can keep their practices economically viable while transitioning away from a volume-centric model of care.

Program eConsult, allows primary care docs to get specialists' advice for patients, expedite referrals for those who need in-person appointments.

The authors estimated that 12 percent of telehealth visits replaced visits to other providers, while 88 percent represented new utilization.