HIMSS TV

Kristen Valdes, founder and CEO of b.well Connected Health, discusses the value of having disparate health data - clinical, financial, biometric, genomic, social determinant and more - aggregated in one accessible place.

Hanger Clinic Director of Patient Experience Carrie Davis shares her own patient experience and the challenges and rewards of implementing more compassionate care.

When providers understand and document patients' values and wishes, they can more effectively collaborate with them on their journey, says Dr. Silvia Perez-Protto, medical director of End of Life Center at the Cleveland Clinic.

Healthcare organizations are looking to other industries to help solve patient experience and consumerization issues - that is just one of the observations MobiHealthNews Editor in Chief Jonah Comstock shares from the Patient Experience Summit 2019.

Cleveland Clinic Chief Experience Officer Dr. Adrienne Boissy says patient experience is becoming a priority at healthcare organizations and sees an evolution on the horizon.

Clinicians are feeling better about the care they deliver and how they communicate with patients, thanks to communication and empathy workshops, finds Steven Kaplan, MD, associate chief medical officer at NewYork-Presbyterian Hospital.

Laura Cooley, PhD, leader at Academy of Communication in Healthcare and Journal of Patient Experience, discusses how effective communication between patients and providers is also improving safety and making people feel better.

At Patient Experience Summit 2019, speakers and attendees discuss the importance of implementing empathy beyond the bedside.

Denise Hines, Chief Americas Officer at HIMSS, says health IT will fail if patients aren't kept at the center of care and what challenges and opportunities remain.

Katie McMillan, associate director of the Mobile App Gateway at Duke University Health System, talks about the challenges of getting clinicians to take advantage of innovations.