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Wolters Kluwer Health uses patient engagement to create mutual understanding between the physician and the patient and to build trust, says Consulting Director Pam Holt.

Press Ganey CEO Joe Greskoviak claims technology in and of itself is not necessarily innovative and that true innovation is how information is brought in, distilled to key drivers of performance and then acted upon to improve healthcare programs.

PwC Partner and US Health Services Sector Leader Gurpreet Singh discusses how consumerization is shifting the direction of healthcare.

Dr. Mark Crockett, Verge Health CEO, says hundreds of people and machines have to work right to create a positive patient experience, and continuous feedback is key to achieving that.

Kevin Montgomery, co-founder and CTO at Relatient, says instead of trying to select a tool, health organizations should be thinking about finding a partner that can help them accomplish all of their initiatives.

Rideshare technology is removing transportation as a barrier to care, assisting the elderly, low-income patients and those who have chronic and complex care needs, says Aaron Crowell, head of Uber Health.

VisitPay VP Will Reilly says because patients are taking on more healthcare costs, revenue cycle teams must figure out how to engage them and work more closely with marketing.

Stacy Tselekis, principal at Grant Thornton, says there are opportunities for women in the digital space and there is real value of having a diverse workforce, especially in healthcare.

Ali Slimani, Cerner's general manager of strategic partnerships for Middle East sales, says Cerner is aligned with IHI's "Quadruple Aim," which includes improving patient and clinician experience, creating better healthcare outcomes well as lowering overall cost of care.

The time when insurers could enroll a member and be done with engagement is as old as ATMs.