Artificial Intelligence

In the mid revenue cycle, AI makes more accurate and efficient decisions, ensuring hospitals get reimbursed the amount they're owed, says William Chan, cofounder and CEO of Iodine Software.

AI is the great equalizer that along with health informatics will lead to tremendous benefits for healthcare building on the work of the last 25 years, says Prashant Natarajan, Velatura Public Benefit Corporation's chief AI officer, who attended HIMSS25, his 21st HIMSS global conference.

The new marketplace seeks to simplify AI integration across clinical and administrative systems.

When talking on the phone with a patient, customer service reps are able to see the individual's financial experience for a more well-informed discussion about payment options, says RevSpring President Nicole Rogas.

Kyruus Health's AI-powered tool simplifies the search for the 70% of patients who are looking online for care and the 50% who are deciding between three or more sources, says Senior Director of Clinical Services Gen Conlin.

Increasingly, payers are using AI and data analytics for member interactions and for provider networks based on outcomes and cost.

Senior leaders feel pressure to evolve AI but cite a lack of internal resources to develop in-house AI tools.

Today it's conversational AI and in five years Mercy's Tracy Breece expects technology to be a seamless part of the workflow so that nurses can use skills to empower the patient and family.

The features are being made available in a phased rollout through myCigna's member portal. 

HIMSS supports responsible usage of AI in healthcare">.