Patient Engagement

Enabling employees to telecommute and perform patient pre-registration and financial counseling has saved money and improved employee satisfaction.

Health system's marketing team uses data to target higher-paying commercially insured consumers to balance growing Medicare demographic.

Dissatisfaction generally occurs when a patient feels misled or not fully informed prior to service.

New results showed nursing homes that got an additional star on the one-to-five scale gained more admissions.

It's true of parents and millennials alike that more than half are looking for a new doctor and the reasons they would switch include prices and a desire for better services.

More and more technology vendors are offering simple electronic reminders, an inexpensive option that can move the needle on adherence.

Physicians feel down or seriously depressed at nearly twice the rate of the adult population. But there are some tweaks hospital executives might consider to ease the situation.

Making Choices Michigan offers free advance directive services that Great Lakes Health Connect enables clinicians to access, and Community Manager Carol Robinson said doing so helps the organizations pursue the Triple Aim.

While MVA and workers' compensation claims are only a small percentage of a healthcare organization's total claims, they can amount to millions of dollars in annual revenue for many hospitals and secure higher reimbursement rates than commercial insurance.

The "Transparency in Health Care Prices Act," has good intentions but pricing transparency has mixed results thus far.