Patient Engagement

<p>Cheers by Epic has digital intake channels, such as chatbots and LiveChat, that help grow the patient community, says Sam Seering, the CRM's product manager.</p>

Prompting action requires more than sending reminders to patients about wellness and other healthcare visits, CEO says.

<p>Kyruus has focused on data management, says Chief Revenue Officer Brandon Spring, and Intermountain is creating a unified patient experience across hospitals, says Mona Baset, VP of digital services for Intermountain Health.</p> <p> </p>

Fifty-two percent of insured Americans say paying for medical bills creates stress that is affecting their health.

<p>It's important to get data from remote patient monitoring and telemedicine in front of the physician, says Dr. Laura Purdy, a physician licensed in all 50 states, a telemedicine and digital health expert.</p> <p> </p>

<p class="MsoNoSpacing"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Digital interaction tools and patient-facing components built in to EHRs are key to address patient engagement challenges, says Will Cantrell, director of product solutions at InteliChart.</span></span></p>

<p>Virtual reality device data has the ability to bridge gaps in the EHR, says Gita Barry, president of immersive healthcare at Penumbra.</p> <p> </p>

Satisfaction is particularly lacking in Gen Y and Gen Z, who give low customer service and communication scores.

Retail clinic claims volumes grew 200% from 2017 through 2022, mainly due to high usage during the pandemic.

<p>Dr. Eric Liederman, director of medical informatics for the Permanente Medical Group, describes how the shared security governance within the Kaiser Permanente organization helps strengthen its cybersecurity posture.</p>