Telehealth
The company says there's opportunity to enhance its value proposition in the realm of virtual care.
Beginning this month, Cigna members can connect for urgent care from board-certified doctors without phone or video.
Telehealth for mental health conditions, which account for half of telehealth claims, fell in most areas of the country.
Expiration of the pre-deductible telehealth coverage exception in January 2025 may reduce mental health service use if not extended, authors say.
