Telehealth
With fewer elective procedures due to widespread restrictions, the telehealth share of total medical claim lines has increased greatly.
Customers who were eligible to pick a Medicare Advantage plan earlier this year, but could not because of the pandemic, are entitled to a special enrollment period.
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C3 said that telehealth capability is needed in order to better fight the COVID-19 pandemic, and will better serve patients when the crisis passes.
Patients were cancelling their non-COVID-19 appointments to avoid the virus. The medical group went from six to 1,500 daily telehealth visits to tend to regular care needs.
CMS said it wanted to finalize some proposed policies before the MA and Part D bid deadlines on June 1 for the 2021 plan year.
'A comprehensive consumer-facing digital strategy built around telehealth will be a requirement for providers,' says Guidehouse Partner Dr. Chuck Peck.
The overall satisfaction score for commercial health plans was 719 on a 1,000-point scale, among the lowest of all industries evaluated by J.D. Power.
During the pandemic, health plans face a reduced ability to risk-adjust their members and close gaps in care.
The plan is available at a lower premium than standard PPO plans, and offers a specialist referral process.