Patient Engagement

In their HIMSS20 Digital session, privacy policy experts Deven McGraw and Jodi Daniel offer a deeper look at digital patient-access, the APIs that enable it - and the mistakes healthcare organizations make when providing medical records.

Insurers will be issuing a total of about $2.7 billion in refunds, estimates the Kaiser Family Foundation.

Pointing data-gathering efforts in the right direction holds the potential to deliver better value-based care.

Patients want access to everything, according to focus groups interviewed by the Pew Charitable Trusts.

Patients were cancelling their non-COVID-19 appointments to avoid the virus. The medical group went from six to 1,500 daily telehealth visits to tend to regular care needs.

Both the airline and the hospital system need to develop trust to be able to say, "It's safe to come back."

From delaying care to avoiding urgent care and walk-in clinics, consumer behavior is changing as the pandemic continues.

The overall satisfaction score for commercial health plans was 719 on a 1,000-point scale, among the lowest of all industries evaluated by J.D. Power.

Many have but back on healthcare visits or are planning to do so, and a substantial number are considering curbing medication spending.

In addition to an expanded ED, the hospital knew it had to improve interstaff communications to bolster patient care.