Patient Engagement

The overall satisfaction score for commercial health plans was 719 on a 1,000-point scale, among the lowest of all industries evaluated by J.D. Power.

Many have but back on healthcare visits or are planning to do so, and a substantial number are considering curbing medication spending.

Pharmacogenomics is a good entry point for providers in precision medicine, identifying the right medicine for better outcomes and patient satisfaction, according to Joel Diamond, MD, CMO of 2bPrecise.

In addition to an expanded ED, the hospital knew it had to improve interstaff communications to bolster patient care.

Consumer-centric healthcare means patients have access to their cost and data and are part of the discussions about their healthcare options.

Cost sharing is being waived for in-network primary care, behavioral health and telehealth visits.

The 72-practice Community Care Physicians medical group has used patient engagement tech to improve its no-show rate by 35%, send 776,000 COVID-related newsletters to patients and remind them of their telehealth appointments during the pandemic.

There's a crucial difference between patient satisfaction and patient loyalty, and understanding it can yield better retention.

Even when asked to suspect themselves infected, 9% would still avoid treatment, suggesting gaps in coverage or poor finances.

Finnish citizens are empowered to use their health data effectively, says Sinikka Salo, senior medical officer at the Regional State Administrative Agencies in Finland, in this episode of The Alessi Agenda.