Patient Engagement

The message is clear: If organizations don't do what it takes to make the patient experience as good as possible, consumers will simply bring their business elsewhere.

Frost and Sullivan examined a number of pressing safety concerns and found that they have affected close to 92 million hospital admissions. Here are the six areas the consultancy said are ripe for improvement without requiring major investments in personnel or infrastructure.

CEO Patrick Conway said the organization will also invest in new consumer-facing tool to improve customer experience.

Researchers pinpointed success with comprehensive asthma education conducted by dedicated educators as part of a broader strategy to reduce readmissions among patients with the condition.

The best population health management program is built on data and supported by robust operations that can scale up to meet the organization's needs.

University of Chicago Medicine Chief Experience and Innovation Officer dives into her role and how it can be used to improve patient experiences, engage employees and fuel patient engagement.

While consumerism and retail concepts like customer satisfaction are nothing new to other industries, healthcare has some catching up to do.

The voluntary Intermountain Partners in Healing program enables patients' family members to perform various tasks both in the hospital and at home after discharge.

Community-based interdisciplinary care management models that take a holistic, patient-centered approach by pinpointing access and engagement have been shown to successfully transform the lives of this dual-eligible population with their complex set of needs.

The changes have been praised by the American Association of Physician Assistants, which said past restrictions have forced patients into uncomfortable choices.