Patient Engagement

Survey results indicate a need for people to become better informed about their coverage, which is both a challenge and an opportunity for insurers.

Blacks were more likely to serve in several occupations deemed essential during the pandemic, from healthcare support to social work.

Päivi Sillanaukee, ambassador for Health and Wellbeing of Finland and director-general of the Finnish Ministry of Social Affairs and Health, says managing the whole population during a global pandemic poses challenges, but we should share our learning.

Thinking about telehealth as a site of care is a philosophical consideration for those looking to sustain success with the care model.

CalvertHealth adds clinical decision support and the ability to see patient activity outside the four walls of the hospital, enabling, among other things, a 94% reduction in Dilaudid use.

Progress is being made in terms of empowering patients at an organizational level, but there is room for improvement at an institutional level, says Theo Sergiou, a patient speaker and activist.

This has bottom-line impacts for hospitals, especially as they look to recover financially from the worst of the pandemic.

Patients can find information about doctors, hospitals and nursing homes without searching through multiple tools.

Allowing families and caregivers to connect with their loved ones while maintaining distance has been a top safety priority for the system.

Humana and Salesforce also plan to develop healthcare solutions using the Healthcare Innovation Lab, based in Humana's studio_h in Boston.