Patient Engagement

CentraCare Health improved point of service collections by 25% by giving patients options and helping them understand their out-of-pocket costs, says Sheri Liebl, the healthcare system's executive director of revenue cycle.

If all U.S. counties had high health-literacy levels, there would be $25.4 billion in Medicare savings annually.

Dr. Richard Milani, chief clinical transformation officer of Ochsner Health System, discusses digital's ability to personalize care to a degree that can't be matched in the analog space and how digital tools are changing the chronic care landscape.

The youngest generations, including Gen Z and millennial patients, are feeling the biggest impact.

Swapna Kakani, a patient advocate, talks about living with a rare disease and becoming a part of the emerging wave of patient leaders.

There is new momentum around finding more effective means of patient identity and matching, and Verato CEO Mark LaRow says the company's referential matching technology can help.

Financial wellbeing depends on earning a patient's loyalty for life, says VP of business innovation and development.

The resolution of the complaints ensures clergy access to patients for religious purposes during the COVID-19 pandemic.

Half are worried that a major health situation in their household could lead to bankruptcy or debt.

Machine learning is transforming imaging, decision support, clinical workflow, physician-patient interaction and more, says Dr. Anthony Chang, chief intelligence and innovation officer at CHOC and founder of AIMed.