Patient Engagement
Online health information and provider reviews were most used, and providers, payers need to be prepared to prove a patient's health information will be safe with them.
It's possible to move beyond a one-size-fits-all approach to hospital ratings and toward one that takes into account individual needs and preferences.
As costs rise and patients shoulder an increasingly greater share of the financial burden, pressure has grown for healthcare to be more consumer friendly.
Mosaic just started the third year of a five-year plan, and is already seeing improved collections and revenue en route to a projected $9 million ROI.
Studio H will develop digital tools and enterprise analytics technologies to innovate the healthcare experience for plan members.
Despite a growing focus on loyalty, hospitals still have a ways to go to actually achieve it with patients and other consumers.
Study hinged on a unique Communication and Resolution Program which led one system to a 66 percent reduction in legal claims filed among other gains.
David Hoke, who focuses on healthcare for the retail giant, said he's never seen anyone code empathy and for that reason warns developers against being seduced by AI.
Anthem optimizes member interactions using digital solutions to leverage provider searches.
Among the lesser-known benefits of telehealth are its abilities to help hospitals strengthen a provider's billing and payment collections.