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Patient Engagement

By Beth Jones Sanborn | 10:46 am | August 21, 2018
David Hoke, who focuses on healthcare for the retail giant, said he's never seen anyone code empathy and for that reason warns developers against being seduced by AI.
By Susan Morse | 10:29 am | August 20, 2018
Anthem optimizes member interactions using digital solutions to leverage provider searches.
By Jeff Lagasse | 10:15 am | August 20, 2018
Among the lesser-known benefits of telehealth are its abilities to help hospitals strengthen a provider's billing and payment collections.
By Jeff Lagasse | 12:22 pm | August 16, 2018
If consumer choice can be leveraged correctly, it forces physicians, hospitals and health systems to maintain a consistent level of care.
By Jeff Lagasse | 04:17 pm | August 14, 2018
Lower use of the Medicare annual wellness visit by non-white patients is partially explained by income and education.
By Beth Jones Sanborn | 10:52 am | August 06, 2018
Communication, planning and the right technologies are key when wildfires and hurricanes strike large systems and community medical groups alike.
By Jeff Lagasse | 04:05 pm | August 01, 2018
Only a small number of consumers use price transparency tools, and physicians have narrow referral networks, which essentially steers patients toward high-priced testing facilities.
By Jeff Lagasse | 02:34 pm | July 26, 2018
EHRs and other technological solutions and clinical tools change providers' minds resulting in better and more consistent care, expert says.
By Jeff Lagasse | 10:43 am | July 26, 2018
Researchers found that doctor's sentiment about patients still provides a dimension to decision making that machines cannot.
By Beth Jones Sanborn | 04:55 pm | July 24, 2018
Automated software offered rides to patients from Lyft showing notable no-show reduction, contradicting previous study, companies say.