Patient Engagement
As patients turn to Facebook Google and Yelp to learn about hospitals, healthcare executives should understand the implications.
Visits to the emergency room to treat low-acuity conditions decreased by 36 percent; Use of non-emergency room centers increased by 140 percent.
When asked, 86 percent said insurance companies are "very" or "somewhat" responsible, while 82 percent said hospitals were "very" or "somewhat" responsible.
Online health information and provider reviews were most used, and providers, payers need to be prepared to prove a patient's health information will be safe with them.
It's possible to move beyond a one-size-fits-all approach to hospital ratings and toward one that takes into account individual needs and preferences.
As costs rise and patients shoulder an increasingly greater share of the financial burden, pressure has grown for healthcare to be more consumer friendly.
Mosaic just started the third year of a five-year plan, and is already seeing improved collections and revenue en route to a projected $9 million ROI.
Studio H will develop digital tools and enterprise analytics technologies to innovate the healthcare experience for plan members.
Despite a growing focus on loyalty, hospitals still have a ways to go to actually achieve it with patients and other consumers.
Study hinged on a unique Communication and Resolution Program which led one system to a 66 percent reduction in legal claims filed among other gains.