Patient Engagement
High-performing NICUs have eight critical factors in common, say researchers, and quality collaboratives have played a part in their improvement.
The emerging technologies bring opportunities to increase revenue and boost patient experience and physician satisfaction.
New research shows that consumers want increased flexibility in their access to healthcare, and they want tools and resources to help them reach their health goals.
Winning empowered consumers has become critical at a time when patients are demanding more in response to rising costs.
A full 92 percent of healthcare consumers surveyed said that improving customer experience should be a top strategy this year and a crop of vendors are emerging to meet that demand.
For Inova, which operates on philanthropy, the celebrity visit could translate into needed donations.
Everything from private rooms down to motorized shades and acoustic panels are elements of design that cater to patient comfort and recovery, and boost satisfaction, design expert Rebecca Donner says.
Major wait times are becoming the norm across the U.S., especially in primary care but also for specialists, MGMA expert says.
New research also reveals that customers want less expensive care, ways to understand benefits and incentives for healthy behaviors.
The call for cost estimates is getting louder, patients don't mind keeping a credit card on file, and varied payment options mean more robust collections.