Patient Engagement

For AI to have impact, it must take a human-centered approach, easily integrate into physician workflows and be friendly to use.

Dr. Minal Bakhai, GP and clinical director for digital-first primary care NHS England, discusses the uptake of remote triage and virtual consultations across primary care, and what has been done to ensure best practice.

The most widely offered benefits include vision, hearing, fitness and dental care.

Organizations must reorient to care for patients in and out of the clinical setting, according to Anjali Taneja, executive director of Casa de Salud.   

Here's a look at how Johns Hopkins' COVID-19 website was created and how it grew visits to more than 38 million in seven months.

New data-driven business models will create what Deloitte calls a "well-being dividend," shaving billions off projected health spend.

CCT President CJ Anderson says COVID-19 has heightened public interest in vaccine and therapeutic research, and it's time to build on that engagement, finding new ways to enroll volunteers in other clinical trials and improve the patient experience.

The efforts will be enabled by new $350,000 Racial Equity and Justice Grants that support minority-led not-for-profit organizations.

Members living with multiple chronic conditions will have an opportunity to be treated safely at home and thereby avoid hospital visits.

Patients feel that customer experience is an important part of their healthcare journey, and a key reason to stay with a provider or abandon it.