Patient Engagement

Hennepin's Alex Knutson-Smisek says using the electronic health record to pinpoint social determinants was a hard sell but the work that followed was not that complicated.

Primary care visits to nurse practitioners and physician assistants increased 129 percent from 2012 to 2016, report shows.

About a quarter of respondents thought mergers and acquisitions were threats to their health, and many place more trust in smaller practices.

For patients referred for an in-person specialty care visit, the median wait time decreased from 50 days before eConsult to 28 days with similar results for high-urgency patients.

Health systems can improve competitiveness by meeting consumer demand for more timely and accessible care.

Case study: Grady Health used an AI machine to generate which patients were most at risk of coming back to them within 30 days, and then dispatched EMS staff to visit them.

While most interview participants expressed positive opinions about patient activation and engagement, many had limited understanding of them.

Pilot program showed an 18 percent drop in opioid use and cut length-of-stay in half for certain surgery patients, yielding big savings.

Patients all too often read unreliable sources of medical information and assume the worst-case scenario.

Case study: Revised paper statements and new digital patient portal drove a 38% improvement in self-pay collections, a 21% reduction in cost-per-dollar collected and patient satisfaction rose from 28% to more than 50%.